Privacy Policy for Playfina in Australia

Your Privacy Matters to Us

At Playfina, we are committed to safeguarding the privacy of our users in Australia. Whether you're exploring our casino games or engaging in sports betting, we ensure that your personal data is handled responsibly and transparently. This Privacy Policy outlines our practices in managing the information we collect, how we use it, and your rights as a user.

This document applies to all interactions with Playfina across our digital platforms including our website, mobile application, and customer service interfaces. We are aligned with global best practices and Australian data protection regulations to offer you a secure, private, and enjoyable experience. Our mission is to protect your information with the highest standards and keep you informed about how it’s being used.

What We Do With Your Data

When you interact with Playfina, we collect both personal and non-personal data. Personal data includes your name, email address, contact number, residential address, date of birth, and payment information. Non-personal data may involve device identifiers, browser types, geolocation, and behavioral patterns on our platform.

We collect this data through account registration, payment processes, participation in promotions, and direct communication with our support team. The purpose behind collecting such data includes account management, personalized promotions, transaction processing, customer service, and legal compliance. The lawful basis for processing includes contractual obligations, legal requirements, and legitimate interests such as fraud prevention and service improvement.

How We Use Cookies at Playfina

Cookies are essential for delivering a seamless user experience on the Playfina platform. We use cookies to store your preferences, maintain session continuity, and analyze user behavior. These help us tailor content, remember your login details, and present relevant offers based on your activity.

There are several types of cookies in use, including essential cookies for core functionality, performance cookies for analytics, and marketing cookies for targeted promotions. You have the ability to manage your cookie preferences through your browser settings. Disabling cookies may impact your experience, including access to specific features or speed of service delivery.

Third Parties We Work With

In some cases, Playfina may need to share your data with trusted third-party providers. These partners help us operate our platform, process payments, deliver promotions, detect fraudulent activity, and offer quality support. All data sharing is done under strict confidentiality agreements and only with organizations that meet our security criteria.

Data may be disclosed to financial institutions, identity verification providers, affiliate partners, and regulatory authorities when required. We ensure that any data processing outside of Playfina is done in accordance with this policy and relevant laws. We do not sell your information to any third party for commercial purposes.

Keeping Your Info Safe in Australia

Security is at the core of Playfina’s operations. We implement robust security measures to protect your information, including SSL encryption, secure firewalls, multi-factor authentication, and restricted access controls. All data is stored in secure servers located in compliant jurisdictions.

Our internal teams undergo regular training on data protection protocols, and we continuously review our systems for vulnerabilities. Data is retained only as long as necessary to fulfill the purposes outlined in this policy or as required by law. When information is no longer needed, we ensure it is securely destroyed or anonymized.

Understanding Your Privacy Rights

You have important rights regarding your personal data at Playfina. These include the right to access the information we hold about you, request corrections, delete your data, restrict certain processing activities, and withdraw consent at any time. You may also object to processing or request data portability where applicable.

To exercise these rights, simply contact us via the information provided below. Additionally, you can unsubscribe from marketing communications through your account settings or by clicking the unsubscribe link in our emails. We are committed to upholding your rights and providing full transparency in how your data is managed.

Need Help? Contact Us

Playfina reserves the right to update this Privacy Policy to reflect changes in our operations, legal requirements, or user feedback. When updates are made, we will inform you via email or prominent notifications on our site. Continued use of our platform signifies your agreement to the current version of the policy.

If you have any questions or concerns regarding this Privacy Policy or your data rights, please reach out to our Privacy Officer. We’re here to help you understand and manage your privacy at every stage of your Playfina journey. Thank you for placing your trust in us.